Chapter 2
Accessing Melbourne
Demand Response Bus
This bus service operates in the St Kilda and Port Melbourne areas for people who
are unable to travel on trams or buses. Two vehicles are available, each hoist
equipped and capable of carrying up to three wheelchairs and four companions.
The buses must be booked in advance, preferably 24 hours, on 1800 012 061 TTY
or 0412 525 375 Mon   Fri between 7.30am and 10pm. There is no service on
weekends or public holidays.
Trams are not an option for travellers using a wheelchair. Access to tram stops is
near impossible and certainly dangerous, while there is no way of boarding a tram
whose carriage is several feet above the road surface. However, the Victorian
Government as part of Victoria's public transport franchising program has
announced that 90 new low floor trams will progressively start operating from
2001 to replace the current fleet of trams. The rest of the old style tram fleet will be
replaced gradually with low floor vehicles by 2026.
Wheelchair accessible cabs are available throughout the city and the suburbs.
Melbourne callers: 1300 364 050, Victorian country: 9345 4105.
The Multi Purpose Taxi Program, run by the Victorian Taxi Directorate 9320 4360,
PO Box 666 North Melb 3051, is a State Government funded fare subsidy of 50%
up to a maximum $25 for eligible members who have been issued with a card by
VTD. Permanent residents of Victoria who have a severe and permanent disability
which severely limits their ability to use public transport may make application for
the card on a form available from VTD.
Card holders may use any taxi including  M50 Taxis  which are specifically capable
of carrying one or more wheelchairs. Approximately 85 M50 Taxis operate in
metropolitan Melbourne and a central booking telephone number has been
established to call these cabs. 100 new licences have been made available to
service demand in the city and especially meet the peak period demand on
Thursday, Friday and Saturday evenings between 4pm and 4am and to meet the
demand generated by special events, for example the Grand Prix.

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