Chapter 2
Accessing Melbourne
Ticketing for The Met
Acquiring tickets under the automated system can provide a headache for people
with disabilities. Tickets are sold from vending machines, milk bars and
pharmacies, many of which are not accessible or require a separate trip to obtain.
However, tickets can be acquired over the counter from Booking Offices at
Premium Stations.
You can also pre purchase tickets in advance and have them delivered free of
charge by calling Metcard on freecall 1800 652 313. Tickets need to be validated
at time of travel which is awkward for people with limited dexterity, however the
plastic ticket Metcard Xpress seeks to overcome this problem. The Vision Impaired
Travel Pass is available by calling 9619 2668.
Metropolitan and Interstate Bus Travel
Buses are not yet a consistent viable option for the wheelchair user. Approximately
55 accessible buses service suburban routes and all vehicles must eventually
become accessible but this process will still take at least a decade. A separate but
related issue is the accessibility of bus stops. An accessible bus stop is required for
accessible buses to be an effective transport option. The responsibility for making
bus stops accessible rests with the relevant council, not the bus operators.
The bus operators currently providing low floor accessible vehicles welcome input
from the travelling public, for example Grendas (9791 2988) which has eight low
floor buses on suburban routes will endeavour to provide a low floor bus on your
route at convenient times. Melbourne Bus Link (9689 8555) has eight low floor
accessible buses and will endeavour to assist passengers who make contact.
The company National Bus Company (9481 8222, operates red and yellow buses)
runs approximately 90% of services into the CBD which amounts to about 2500 per
day! It currently has 21 low floor accessible vehicles in service and intends
publishing a timetable by mid 1999, detailing accessible routes and stops. The
timetable will be available on the web:
Long haul interstate buses are not equipped to carry people who cannot
board/alight a bus independently. However, the operators welcome other people
with a disability who can board/alight the vehicle.

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