Chapter 2
Accessing Melbourne
The Victorian Government has developed and launched an Action Plan for 21st
Century Accessibility ensuring the majority of Victoria's public transport services
are 100% accessible over the next 20 years. The plan has been submitted to the
Federal Human Rights and Equal Opportunity Commission in terms of the Disability
Discrimination Act. In addition, the Government has developed a Passengers
Charter  comprising 12 guarantees for public transport passengers ensuring
quality, pricing and accessibility of services.
The Transport system in Victoria is undergoing privatisation, Melbourne Airport
has been sold to a private operator, and Victoria's rail/tram services are being
contracted to private operators. The Passengers Charter and the Action Plan are
designed to underpin existing access options and facilities. Ongoing adherence to
the Plan is to be enshrined in the contractual obligations of winning tenders.
The Victorian Government no longer operates buses. All metropolitan contracts with
private sector bus operators are negotiated with the requirement that new buses
coming into service must be accessible. It is expected that over the 10 year life of the
contracts, the number of low floor accessible buses will increase from 55 to 800.
The Met
Early in 1998, Easygoing was launched to bring together all accessible transport
services and identify Easygoing with accessibility. The launch included a video and
series of Met Station Access Guides with detailed information about accessible
transport services, facilities, ramps and personal assistance. The video and guides
are available from the Department of Infrastructure's Customer Service Centre
9655 8830. The guides cover access information including:
  Hearing induction loops,
  Tactile paths,
  Instructions for wheelchair users,
  Ramp lengths but not gradients,
Note, Showgrounds and Racecourse stations are not Premium Stations and used
only during events at those venues. A similar guide for V/Line stations is currently
being developed.
The hub for Met trains is Flinders St Station, one of the four stations forming the
City Loop, the others are; Parliament, Melbourne Central, Flagstaff and Spencer
St, all are designated Premium Stations.

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