Chapter 1
Accessing Melbourne
Arriving in Melbourne by Rail
The Department of Infrastructure's Accessible Transport Unit publishes an excellent
booklet, Services for Customers with Specific Needs, describing the facilities
and assistance available to people with special needs and disabilities. The guide is
available large print, audio cassette and five languages. Large print braille rail and
ARRIVING
tram guides are also available from the unit. Guide and Hearing dogs (with
identification) travel free of charge.
Helpful phone numbers:
Accessible Transport Unit
9610 7402, www.victrip.vic.gov.au,
kym.irvine@doi.vic.gov.au
Met Info & Personal Assistance 131 638, 9619 2727 TTY only
Spencer St Station
9619 2300 
VLine Information Centre
136 196, 9619 2727 TTY only
Travellers Aid Society
9670 2873 TTY, at Spencer St
Flinders St Station
9610 7472 
Demand Response Bus
1800 012 061 TTY, 0412 525 375
MetCard Help Line
1800 652 313
Vision Impaired Travel Pass
9619 2668
VLine
Spencer St Station is the hub for Victoria's country train services (VLine). The
station contains accessible telephones, TTY phone at the Customer Service Centre
and accessible toilets on the basement level, accessed by lift. Travellers Aid
Society is located on this level.
VLine's country services carry a portable ramp and it is theoretically possible to
get to any Victorian country station. A narrow chair (like the skychair used at
airports) is available at all country stations so those passengers who need its
assistance to their seats on the train can be accommodated. Passengers must be
able to transfer themselves to the chair and seat. The alternative is to stay in the
buffet car.
Sprinter Trains are specifically wheelchair accessible with one wheelchair space
(but no lock down straps) and an accessible toilet. They operate on Ballarat,
Bendigo, Geelong and Traralgon lines.
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