Accessing Melbourne
Chapter 1
The  elevated walkways to the terminal building are long ramped walkways
sloping down to Departures Level from car park Level 2 at a gradient of
approximately 2% with hand rails. The walkways lead to level pedestrian crossings
leading into the terminal building. Accessible toilets are located on Levels 1, 2 & 3.
Access on ground level into the International Arrivals area and baggage collection
areas is provided from pedestrian crossings, with crossovers.
The  car park is computer controlled and you pay for your parking at the
Information desk in the terminal or at cashier machines in the car park before
returning to your car. However, the cashier machines are totally inaccessible for
someone in a wheelchair. To exit the car park boom gates your receipted ticket is
fed into a machine which automatically raises the boom gate.
Long term parking is provided in dedicated spaces but if you cannot board the
courtesy shuttle bus which is not wheelchair accessible, then call Wilson Parking
(9338 8398) and the manager will make other arrangements for you.
Ansett and Qantas welcome travellers with a disability, both have well defined
procedures from the time of booking through to exiting the airport at destination.
They provide a meet and greet service, use narrow skychairs to board and
disembark aircraft and assist you with your luggage. Qantas in conjunction with
NICAN (freecall 1800 806 769), developed the Carer Concession Card which
entitles the carer of the card holder to travel at a discount on the economy air fare.
Ansett developed ANSACARE where once your details are entered your
requirements are automatically brought up each time you make a booking, Ansett
also recognises the Carer Concession Card (applies to domestic travel only).

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