Recovery Metrics 
With regard to disaster recovery, DHS' strategic plan identifies specific 
measures for delivering services to disaster victims.  Although no baselines 
are available on the average cost or cycle time for providing assistance, DHS 
expects to reduce these averages by several percentage points by 2009.  The 
diagram below identifies the performance goals for 2009.  (See Figure 6). 
Recovery
Recovery  
Metrics
Metrics
C
Coosstt
C
Cyyccllee  Ti
T m
imee
Percentage redu
P
ct
ercentage reduction i
ion in progra
n program 
m deli
 delive
verry 
y 
Reducti
Reduction in Ind
o
i
n in Individual
vidual Reco
 R
ver
ecovery A
y ssi
 Assist
stance  
ance  
cost
costs for P
s f
ublic and
or Public and I
 Indivi
ndividual A
d
ssi
ual Assistance
stance
processing c
processing cycle ti
ycle time
me
Basel
Baseliine Unava
ne Un
i
availlabl
able i
e in 
n 2005
2005
Baseli
Baseline
ne Una
 U
vail
navailable in 2
a
005
ble in 2005
8%
8% re
 reduct
ductiion b
on y 2
 b
00
y 2 9
009
20% reduction b
20% red
y
uction by 2
  009
2009
Figure 6: DHS Target Recovery Measures 
However, such goals are futile without effective means to accomplish them.  
Currently, EP&R IT systems provide limited data to measure recovery 
assistance performance.  For example, EP&R's Recovery Division is using 
IFMIS to capture unit cost data on recovery assistance.  However, according 
to several FEMA officials, this data is not available at a single point in IFMIS 
and must be manually calculated. Compiling this data requires significant 
time, effort, and resources because information for establishing unit costs for 
rent, IT, security, and other elements is pulled from different systems and 
files.   
Similarly, FEMA is working to establish a baseline for the average cycle time 
from a victim's initial registration until disaster assistance payments are 
issued.  Program officials said that, although NEMIS collects information on 
cycle time, this information is not readily or routinely available.  These 
officials said that they must request EP&R's IT division to access the system 
and compile weekly ad hoc reports to provide the information.  Program 
officials said that additional information on subcomponents of the cycle time 
Emergency Preparedness and Response Could Better Integrate Information Technology  
with Incident Response and Recovery 
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