emergency teams and essential services
12
 to disaster areas; DHS expects to 
significantly reduce this response time by 2009.  The following diagram 
illustrates DHS' performance objectives for FEMA response time.  (See 
Figure 5).  
Response 
Response 
Me
M tr
e ic
tr s
ics
E
Eme
m r
erge
genc
ncy 
y Te
T a
eam 
m D
 Dep
eplo
loyyme
ment
nt
Lo
Logi
g s
isttic
i s
cs  Ma
Mana
nage
geme
ment
n
t
M
Maaxi
ximu
mum 
m re
  spo
re
n
sponse t
se i
 time i
me n
 in ho
  u
hours 
r fo
s  r 
for 
Av
Aver
eraagge l
e ogi
 re st
sp ic
on al
se  resp
 timeon
 inse 
  time i
hours t n
o   
hours to 
em
e e
m r
ergen
genccy r
y resp
espon
onse 
se t
 tea
eams 
m t
s to 
o a
 arri
rrive o
ve n
 on sc
 scen
enee
pprovid
rovide 
e e
  s
esse
s n
enttia
ial s
l ser
e v
r i
v c
ices
es t
 to 
o an
 an impa
 impact
cted
ed  
com
co m
m u
m n
unity
i  
ty of
o  50,
f
00
 50, 0 o
00
r
0 o  
r le
l s
e s
s
s
72 h
72 o
 hour
urs in
s   2
in 0
 2 04
004
772 ho
2 hour
urs 
s iin 200
n
4
 2004
  
112 h
2 o
 hour
urs by
s by 2
 200
0 9
09
224 h
4 o
 hour
urs 
s by
 by 2
 200
0 9
09
  
Figure 5: DHS Target Response Metrics 
However, measuring response time and progress toward achieving DHS 
targets is problematic.  FEMA's systems for personnel deployment and 
logistics do not easily track performance information.  ADD, for example, 
does not capture data on how long it takes for emergency personnel to arrive 
at a disaster site.  In other words, the system does not have a  stopwatch  to 
measure the elapsed time between contacting personnel of their need to 
deploy and their ultimate arrival at a disaster scene.  Currently, program 
officials must review information manually tracked either on paper or on 
spreadsheets to determine response time, a very inefficient process.  EP&R 
plans to develop a new deployment management system to address this issue.  
  
Similarly, LIMS III provides no tracking of essential commodities, such as ice 
and water, needed by disaster victims.  As a result, FEMA cannot readily 
determine its effectiveness in achieving DHS' specific disaster response goals 
and whether or not there is a need to improve.  FEMA is currently working to 
establish a baseline for average response time in providing essential services, 
beginning in 2006.  FEMA officials said that they are pilot testing a Total 
Asset Visibility system to track shipment and distribution of essential 
commodities such as ice, water, and food.  
                                                 
12
 Essential services are generally defined as life saving commodities and emergency supplies including water, food, ice, 
medical supplies, mobile homes, travel trailers, or other housing options. 
Emergency Preparedness and Response Could Better Integrate Information Technology  
with Incident Response and Recovery 
Page 10 






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