departmentwide plans, FEMA has not updated its strategic plan to reflect its 
integration into the DHS organization.
9
  FEMA developed its strategic plan 
prior to implementation of the 
Homeland Security Act
 and the creation of 
DHS.  DHS has established specific metrics for response and recovery 
response time, customer satisfaction, program delivery cost, and disaster 
assistance cycle time.  However, as demonstrated in Figure 4, FEMA's 
strategic plan fails to identify such metrics, and therefore is not in line with 
DHS direction.   
DHS
DHS
FE
FEM
MA
A
Response Metrics
Response Metrics
Response Time
Response Time
Not Aligne
Not Aligned
d
No Re
No Response Time
sponse Time Met
ric
Metric
Recovery
Recovery Metric
 Metricss
Cus
Custtomer
om  Sat
er
i
 Satissffactio
actionn
Not Aligne
Not Aligned
d
Cust
Customer Sat
om
i
er Satisf
sfaction 
action 
((N
Noo Sp
 Speeci
ciffic
ic M
 Meetr
triics
cs))
Progra
Program D
m Deli
e ver
livery 
y Cost
Cost
Not Aligne
Not Aligned
d
No Deli
No De very 
li
Cost
very 
 Me
Cost
tric
 Me
s
trics
Identif
Iden ies Need 
tifies Need for 
for 
Dis
Disaster Assistanc
aster Assistance 
e 
Not Aligne
Not Aligned
d
Perfor
Performance Standards 
mance Standards 
Cy
Cycle Tim
cl
e
e Time
(N
(No Standards Defined)
o Standards Defined)
Figure 4:  DHS and FEMA Response and Recovery Metrics Not Aligned 
A planning official said that FEMA uses both the DHS strategic plan and 
FEMA's outdated plan.  Use of both plans may lead to ambiguous guidance 
and direction.  For example, the two plans identify different metrics to 
measure improvement in the federal government's ability to respond quickly 
when states are overwhelmed by a disaster.  The DHS plan sets the goal of 12 
hour response time for emergency response teams and 24 hour logistics 
response time by 2009.  In contrast, FEMA's plan establishes a goal to 
respond concurrently to four catastrophic and twelve non catastrophic 
disasters by 2008.  Although it began updating its strategic plan in mid 2004 
to reflect the organizational changes and new performance expectations, 
                                                 
9
 Circular A 11, Part 6, 
Preparing and Submitting a Strategic Plan
, Executive Office of the President, Office of 
Management and Budget, June 2005. 
Emergency Preparedness and Response Could Better Integrate Information Technology  
with Incident Response and Recovery 
Page 8 






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