Chapter 4      Troubleshooting the ALI Formatting Tool
Troubleshooting AFT Problems
Cannot Log In To AFT
Problem:
 You get an  Invalid Login  message when you try to log in to AFT.
Action: 
You must be a member of CERSystemAdmin and CERERLAdminGroup 
for Cisco ER. Check the group membership at:
Start > Control Panel > Administrative Tools > Computer Management > 
Users and Groups > Groups
Cannot Locate the AFT Logs
Problem:
 You cannot find the AFT Logs.
Action: 
The ALI Formatting Tool (AFT) is installed in:
C:\Program Files\CiscoSystems\AFT\<
providername
>
Follow the shortcut in this folder to the AFT Log Folder.
All AFT logs are saved here: 
C:\ProgramFiles\CiscoSystems\AFT\logs\<
providername
>
Related Topics
Collecting Error and Trace Messages, page 4 11
Frequently Asked Questions, page 4 14
ALI Formatting Tool User Guide for SBC Pacific Bell
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4 13
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