Chapter 4      Troubleshooting the ALI Formatting Tool
Troubleshooting AFT Problems
You can access the AFT logs, in one of two ways. Go to:
the log folder at:
C:\ProgramFiles\CiscoSystems\AFT\logs\<
providername
> 
the install folder at:
C:\Program Files\CiscoSystems\AFT\<
providername
>
and follow the shortcut to the AFT logs.
Related Topics
Troubleshooting AFT Problems, page 4 12
Frequently Asked Questions, page 4 14
Troubleshooting AFT Problems
Use the following sections to resolve AFT problems:
Cannot Install AFT, page 4 12
Cannot Log In To AFT, page 4 13
Cannot Locate the AFT Logs, page 4 13
Cannot Install AFT
Problem:
 You receive an error message when you try to install AFT on a 
Windows 2000 system.
Action:
 Cisco Emergency Responder (Cisco ER) must be installed before you 
can install AFT. You must install AFT on the same server with Cisco ER. 
Make sure that Cisco ER is installed, then try to install AFT again.
ALI Formatting Tool User Guide for SBC Pacific Bell
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