Obtaining Technical Assistance
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 
issues. These classifications are assigned when severe network degradation 
significantly impacts business operations. When you contact the TAC Escalation 
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll free Cisco TAC telephone numbers for your country, 
go to this URL:
Before calling, please check with your network operations
center to determine the 
level of Cisco support services to which your company is entitled: for example, 
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When 
you call the center, please have available your service agreement number and your 
product serial number.
ALI Formatting Tool User Guide for SBC Pacific Bell
OL 3180 01

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