Obtaining Technical Assistance
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. 
Customers and partners can obtain online documentation, troubleshooting tips, 
and sample configurations from online tools by using
the Cisco Technical 
Assistance Center (TAC) Web Site. Cisco.com registered users have complete 
access to the technical support resources on the Cisco TAC Web Site. 
Cisco.com is the foundation of a suite of interactive, networked services that 
provides immediate, open access to Cisco information,
networking solutions, 
services, programs, and resources at any time, from anywhere in the world. 
Cisco.com is a highly integrated Internet application and a powerful, easy to use 
tool that provides a broad range of features and services to help you with these 
Streamline business processes and improve productivity 
Resolve technical issues with online support
Download and test software packages
Order Cisco learning materials and merchandise
Register for online skill assessment, training, and certification programs
If you want to obtain customized information and service, you can self register on 
Cisco.com. To access Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who 
need technical assistance with a Cisco product, technology, or solution. Two 
levels of support are available: the Cisco TAC Web Site and the Cisco TAC 
Escalation Center.
ALI Formatting Tool User Guide for SBC Pacific Bell
OL 3180 01

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