Menu names, menu selections, and button names appear in italic text. 
The complete EndNote manual is also available as a PDF file in your 
EndNote folder.
Customer Services
Online Help
For additional information about using EndNote, consult the online 
Help file. From EndNote's Help menu, select EndNote Help 
(Macintosh) or Contents (Windows) to view the various topics.
Customer 
Contact Sales for general product information, pricing, quantity 
Service
discounts,  and referrals to dealers. Contact Customer Service for 
orders and shipping/billing status.
Sales Information
Mail:
Thomson ResearchSoft
2141 Palomar Airport Road, Suite 350
Carlsbad, CA  92009  U.S.A.
Phone:
(760) 438 5526 (country code is 01)
Fax:
(760) 438 5573 (country code is 01) 
Web/Email: http://www.endnote.com/encontact.asp
Customer Service (Orders, Billing, and Shipping)
Mail:
Thomson ResearchSoft
3501 Market Street
Philadelphia, PA  19104  U.S.A.
Phone:
(800) 336 4474 (country code is 01)
Fax:
(215) 386 2911 (country code is 01) 
Web/Email: http://www.endnote.com/encontact.asp
Technical 
Contact Technical Support if you encounter problems while using 
Support
EndNote. Before contacting us, have a clear description of the problem 
and know the version of your operating system, EndNote, and your 
word processor. (To find the EndNote version, start EndNote and 
choose About EndNote from the EndNote menu on Macintosh or Help 
menu on Windows.) 
Our hours are Monday Friday, 8:00 am   5:00 pm Pacific Time.
Mail:
Thomson ResearchSoft
800 Jones Street
Introduction:Welcome to EndNote
7
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