TABLE 15  Use of E Commerce Technologies 2002 
Banking/  
Manufacturing
a
Wholesale/Retail 
Distribution
a
Insurance
a
Total
a
Percentage using  
GER 
Global
b
GER 
Global
b
GER 
Global
b
GER 
Global
b
E mail 100.0 
95.5 
100.0 
99.9 
100.0 
99.2 
100.0 
98.5 
Web site 
90.5 80.5 92.0 69.9 94.5 81.5 91.8 74.1 
Intranet 
77.8 63.5 85.9 63.3 88.8 66.5 84.4 63.6 
Extranet 
38.8 31.4 15.9 33.4 36.6 32.4 22.3 32.7 
accessible by suppliers
c
  27.4 18.7  8.5 21.8 28.5 21.7 14.0 20.9 
accessible by customers
c
 23.1 18.5  8.4 17.0 13.7 20.8 11.8 17.8 
EDI 
56.6 43.0 71.1 45.2 65.4 42.2 67.7 44.3 
EDI over private 
networks
c
20.3 14.2 34.0 22.8 27.6 13.4 30.8 19.4 
Internet based EDI
c
16.3 12.3  8.1   
6.1 12.5 10.7 10.1  8.4 
both
c
20.0 15.5 28.9 15.9 22.3 17.0 26.6 15.9 
EFT 
94.9 40.7 85.2 42.1 77.2 62.3 86.6 43.4 
Call 
center 
26.4 32.6 29.3 31.3 50.6 38.6 30.3 32.3 
Notes: 
a
Responses were weighted based on the total number of establishments by employee size within the sector for 
each country.  
 b 
Consists of weighted survey responses in 10 countries combined: United States, Mexico, Brazil, Germany, 
France, Denmark, Singapore, Taiwan, China and Japan.   
c
Percentage based on total sample. 
Source:  CRITO Global E Commerce Survey, 2002 
FIGURE 6  Diffusion of EDI Standards 
12
60
10
50
8
40
d
ear
te
 y
laum
 per
6
30
u
rs
 c
te
er
dopA 4
20
doptA
2
10
0
0
85
87
88
89
91
92
94
95
96
98
99
00
01
19
1986 19
19
19
1990 19
19
1993 19
19
19
1997 19
19
20
20
Year
others
EDIFACT
XML/EDI
Source: Beck, 2002 
Further insight into German IT adoption behavior can be provided by considering the diffusion 
of EDI standards (Figure 6) per adopter per year. In Germany, the diffusion of innovations such 
as EDI is strongly driven by the advent of UN/EDIFACT in 1987. After a period with rather low 
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